At Ricardo Fernandes Gallery, we take great care in the selection, presentation, and shipment of artworks and cultural products. Because each piece is unique or produced in limited editions, our return and refund conditions follow international art‑market standards.
- Eligibility for Returns
- Original artworks, limited editions, and bespoke commissions are non‑returnable and non‑refundable, except in cases of:
- damage during transport,
- incorrect item delivered,
- or proven authenticity issues.
- Books, catalogues, and non‑limited merchandise may be returned within 14 days of delivery, provided they are unused and in perfect condition.
- Reporting Damage or Issues
If your item arrives damaged, please notify us within 48 hours of delivery at: contact@ricardofernandes.biz
Include:
- photos of the packaging and the artwork/item,
- a description of the issue,
- and your order number.
We will assess the case and provide a solution, which may include repair, replacement (when applicable), or refund.
- Shipping Costs
- Return shipping costs are the responsibility of the client unless the return is due to an error on our part.
- For artworks, returns must be handled by a professional art‑handling company approved by the gallery.
- Refunds
Refunds, when applicable, will be processed within 14 business days after the returned item is received and inspected.
- Non‑Refundable Items
- Original artworks
- Limited editions
- Commissions
- Digital files
- Services (consulting, curatorial work, lectures, workshops)